Refund and Returns Policy

1. Introduction

At Common Health Care, we strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions under which you may request a refund for products purchased from our website.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Timeframe: You must request a refund within 7 days of receiving the product.
• Product Condition: The product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products that have been used or opened.
• Products not in their original condition, damaged, or missing parts for reasons not due to our error.
• Any item not purchased directly from Common Health Care’s website.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Email our customer service team at info@commonhealthcare.com within 7 days of receiving your order. Provide your order number, details of the product, and the reason for the refund request.
• Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions.
• Return the Product: Once you receive the RAN, securely package the product and include the proof of purchase and RAN. Ship the product to the address provided in the return instructions.

5. Shipping

You will be responsible for paying for your own shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refund Process

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund:

• Approval: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your payment card issuer’s policies.
• Rejection: If your refund is rejected, we will notify you with the reason for the rejection. If applicable, we may return the product to you at your expense.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check the following:

• Bank Account: Check your bank account again.
• Credit Card: Contact your credit card company, as it may take some time before your refund is officially posted.
• Bank Processing: Contact your bank, as there may be processing delays before a refund is posted.
• Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email Address] or [Insert Phone Number].

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Common Health Care

Address: 104,Neha Galaxy,Sayani Road,Prabhadevi,Mumbai-400025

Email: info@commonhealthcare.com